Privacy Policy

Introduction

Darbak ("we", "our", or "us") operates the following mobile applications:

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use any of our applications. Please read this policy carefully. By using our apps, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and profile photo provided during registration.
• Location Data: Real-time and background location to enable delivery tracking, route optimization, and order assignment.
• Device Information: Device model, operating system, unique device identifiers, and push notification tokens.
• Order & Transaction Data: Order history, delivery addresses, payment method details, and transaction records.
• Usage Data: App interaction logs, crash reports, and performance analytics to improve our services.

How We Use Your Information

We use the collected information to:

• Facilitate and manage food delivery orders between customers, drivers, and restaurant partners.
• Provide real-time delivery tracking and estimated arrival times.
• Process payments and send transaction receipts.
• Send push notifications related to order status, promotions, and account updates.
• Improve app performance, troubleshoot issues, and develop new features.
• Ensure safety and prevent fraud or abuse of the platform.

Location Data

Darbak Driver may collect location data even when the app is closed or not in use, in order to assign nearby orders and provide accurate delivery tracking to customers. You can disable background location access through your device settings at any time, though this may affect app functionality.

Darbak Delivery uses your location to show nearby restaurants and provide delivery estimates.

Sharing of Information

We may share your information in the following circumstances:

• Between platform users: Customer names and delivery addresses are shared with drivers to fulfill orders. Driver names and real-time location are shared with customers during active deliveries.
• Service providers: Third-party services that assist with payment processing, analytics, cloud hosting, and push notifications.
• Legal requirements: When required by law, regulation, or legal process.

We do not sell your personal information to third parties.

Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (TLS/SSL), secure server infrastructure, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data by contacting us. Certain data may be retained as required by law or for legitimate business purposes.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for data processing.
• Request a copy of your data in a portable format.
• Object to or restrict certain processing activities.

To exercise any of these rights, please contact us using the details below.

Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy within the app or by other appropriate means. Your continued use of the apps after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: support@darbak.com