Privacy Policy

Last updated: January 19, 2025

1. Introduction

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you register on the application, including:

Name and contact information (phone number, email address)
Account credentials
Appointment details and booking history
Profile information (optional)
Payment information (processed securely by third-party payment providers)
Any other information you choose to provide

2.2 Automatically Collected Information

When you use our application, we may automatically collect certain information about your device and usage, including:

Device information (device type, model, operating system, unique device identifiers)
App usage data and analytics
Location data (only if you grant permission)
Log data, error reports, and crash data
IP address and mobile network information

3. How We Use Your Information

We use the information we collect for various purposes, including to:

Provide, operate, and maintain our application
Process and manage your bookings and appointments
Send appointment reminders and notifications
Improve, personalize, and expand our application
Understand and analyze how you use our application
Develop new products, services, features, and functionality
Communicate with you for customer support
Send you promotional communications (with your consent)
Prevent fraud and enhance security
Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: With businesses or service providers you interact with through our app
Third-Party Service Providers: With vendors who perform services on our behalf (payment processing, data analytics, hosting)
Business Transfers: In connection with any merger, sale of company assets, or acquisition
Legal Requirements: When required by law, court order, or government authority
Protection of Rights: To protect our rights, property, or safety, or that of our users
With Your Consent: With your explicit consent for any other purpose

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments
Access controls and authentication
Secure data storage practices

However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request access to your personal information
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your account and personal data
Data Portability: Request a copy of your data in a portable format
Opt-Out: Opt-out of marketing communications and data processing
Withdraw Consent: Withdraw consent for data processing at any time
Object: Object to certain processing of your personal data

To exercise these rights, please contact us using the information provided below.

7. Children's Privacy

Our application is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

8. Third-Party Services

Our application may contain links to third-party websites or services, or may integrate with third-party services including:

Analytics services (e.g., Google Analytics, Firebase Analytics)
Authentication services (e.g., Firebase Authentication)
Map services (e.g., Google Maps)
Payment processors
Cloud storage providers
Push notification services (e.g., Firebase Cloud Messaging)

These third-party services have their own privacy policies. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

You may request deletion of your data at any time by contacting us. Please note that we may need to retain certain information for legal or administrative purposes.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country or jurisdiction where data protection laws may differ. By using our application, you consent to the transfer of your information to these locations.

11. Push Notifications

We may send you push notifications regarding appointments, reminders, and promotional offers. You can opt-out of receiving push notifications by changing the settings on your device.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

Posting the updated policy on this page
Updating the "Last updated" date
Sending you a notification through the app or via email (for significant changes)

Your continued use of the application after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: contact@mawed.app

We will respond to your inquiry within a reasonable timeframe.